Maintenance Support

Your voice & data communication network should be the lifeblood of your organization, and the right provider is one of the most important decisions your business will make. On the occasions where problems arise, you require a fast response and in such circumstances the call to the supporting maintainer can be seen as the business equivalent to a 999 call.

It is therefore absolutely vital that you are able to review whether your existing maintainer is actually providing you with the high level of customer service and speed of response that your organisation needs.

At kingcoms we specialise in the maintenance of business telephone systems and only use fully accredited installation engineers to provide the very best maintenance support to all business no matter what size.

We can cover all types of systems from a wide range of manufacturers including:

Supported Systems

Siemens

Nortel

Mitel

Avaya

Hicom 300

HiPATH 3000

HiPATH 4000

HiPATH 8000

Open Office

ISDX

Realitis

BCM Range

Option Range

Norstar

SX200

SX2000 Range

3300ICP

Index

IP Office

Why have maintenance on your telephone system?

  • Peace of Mind. Knowing that your system is fully protected, and can give assurance that in the event of a system crash, your system is covered and it will be back up and running within your (SLA) service level agreement, without costly repairs.
  • Response Time. 4 hour response, 8 hour response or 24/7 around the clock cover is available to all customers

8Hr Mon to Fri 9 to 5 – Kingcoms will respond to the fault either remotely or by sending an engineer to site within 8

working hours, Monday to Friday, 9.00am to 5.00pm, excluding public and bank holidays.

4Hr Mon to Fri 9 to 5 – Kingcoms will respond to the fault either remotely or by sending an engineer to site within 4

working hours, Monday to Friday, 9.00am to 5.00pm, excluding public and bank holidays.

8Hr Mon to Sat 9 to 5 – Kingcoms will respond to the fault either remotely or by sending an engineer to site within 8

working hours, Monday to Saturday, 9.00am to 5.00pm, excluding public and bank holidays.

4Hr Mon to Sat 9 to 5 – Kingcoms will respond to the fault either remotely or by sending an engineer to site within 4

working hours, Monday to Saturday, 9.00am to 5.00pm, excluding public and bank holidays.

24Hr 365 Days a YearKingcoms will respond to the fault either remotely or by sending an engineer to site within 4

working hours.

 

Free Phone Support. Need help programming a phone? Under your maintenance contract we’ll give you 15/20 minutes free Remote programming, or over the phone support with our engineers. All changes made within 24 hours of your request. An easy choice saving you time and money.

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Contact Us


POST ADDRESS

Offices in: Enfield & Waltham Abbey
Head office
Unit 4 Millbrook
Business Park
Hoe Lane
Essex EN2 2RJ

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